ProlineGlass LLC is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how information is collected, used, and protected when you interact with our website or receive services from us.

Information We Collect

We may collect personal information including, but not limited to:

• Name, phone number, email address

• Vehicle information (VIN, make, model)

• Insurance details when applicable

• Service location and scheduling details

• Payment and billing information (processed securely through third-party providers)

How Information Is Used

Your information is used solely to:

• Schedule and perform auto glass services

• Communicate service updates and confirmations

• Process billing, payments, and insurance claims

• Comply with legal, regulatory, or insurance network requirements

We do not sell or rent customer information to third parties.

Information Sharing

Information may be shared only with:

• Insurance companies or third-party administrators (TPAs) for claim processing

• Payment processors to complete transactions

• Regulatory or legal authorities when required by law

All partners are expected to maintain appropriate confidentiality and data-protection standards.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. While no system is completely secure, we take appropriate measures consistent with industry practices.

Customer Rights

You may request to review, update, or correct your personal information by contacting us directly.

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Terms of Service

By accessing this website or using services provided by ProlineGlass LLC, you agree to the following Terms of Service.

Services

ProlineGlass LLC provides auto glass repair, replacement, calibration, and related services, including mobile on-site service where applicable. Services are performed according to accepted auto glass industry standards and manufacturer guidelines when available.

Estimates & Insurance

Estimates are based on information provided at the time of scheduling and may change if additional damage, calibration requirements, or corrosion (including pinch-weld rust) is discovered during service. Insurance coverage is subject to policy terms, deductibles, and insurer approval. Customers remain responsible for any non-covered charges.

Mobile Service Conditions

Mobile services require a safe, accessible, and suitable work environment. Weather conditions, surface level, and vehicle condition may affect service timing or feasibility. We reserve the right to reschedule if conditions are unsafe or unsuitable.

Vehicle Condition & Liability

ProlineGlass LLC is not responsible for:

• Pre-existing damage, corrosion, or structural issues

• Electronics or components affected by prior damage or aftermarket modifications

• Personal property left inside the vehicle

Customers are encouraged to remove valuables before service.

Calibration Disclaimer

When required, ADAS calibrations are performed using industry-approved procedures. Some vehicles may require dealership or specialized equipment beyond mobile capability. Successful calibration may depend on vehicle condition and manufacturer systems.

Payments

Payment is due upon completion of service unless prior arrangements are made through an insurance carrier or approved billing agreement. Returned payments or declined transactions may result in additional fees.

Limitation of Liability

To the fullest extent permitted by law, ProlineGlass LLC shall not be liable for indirect, incidental, or consequential damages arising from service delays, weather conditions, or factors beyond our control.

Changes to Policies

We reserve the right to update these policies at any time. Updates will be posted on this website and apply to future services.