ProlineGlass LLC is committed to maintaining the security, integrity, and confidentiality of customer information, vehicles, property, and operational systems. This Security Policy outlines the administrative, technical, and physical safeguards implemented to protect against unauthorized access, misuse, loss, alteration, or disclosure of information and assets in connection with our services.

Scope of Policy

This policy applies to:

• All website interactions and electronic communications

• All customer data collected before, during, or after service

• All mobile and in-shop service operations

• All employees, contractors, and authorized technicians

• All third-party vendors, insurers, and service partners acting on our behalf

Information Security Controls

ProlineGlass LLC limits access to customer information strictly to authorized personnel who require such access to perform legitimate business functions, including scheduling, service fulfillment, billing, calibration documentation, and insurance claim processing.

Reasonable administrative and technical safeguards are employed to protect personal and vehicle information, including access controls, authentication procedures, and secure communication methods. Customer data is retained only for as long as necessary to fulfill business, legal, or insurance obligations.

Third-Party & Insurance Network Security

When required to complete a service or process an insurance claim, customer information may be shared with insurance carriers, third-party administrators (TPAs), calibration platforms, or payment processors. All third parties are expected to maintain security practices consistent with industry standards and applicable regulations.

ProlineGlass LLC does not sell, lease, or commercially distribute customer data.

Physical & On-Site Security Practices

For mobile services, technicians adhere to professional on-site security practices designed to protect vehicles, surrounding property, and work environments. Service areas must be accessible, safe, and suitable for proper installation and curing.

Customers are advised to remove personal belongings, valuables, and sensitive items from their vehicle prior to service. ProlineGlass LLC is not responsible for unsecured personal property or pre-existing vehicle conditions.

Vehicle & Asset Protection

Technicians utilize company-approved tools, materials, and procedures to minimize risk during service. Vehicles are handled solely for purposes directly related to authorized work. Any access beyond the scope of service is prohibited.

ProlineGlass LLC is not responsible for damage related to:

• Pre-existing corrosion, structural defects, or prior repairs

• Manufacturer defects or aftermarket modifications

• Electronic systems affected by prior damage or unrelated failures

Cybersecurity & Website Use

Our website may utilize standard security technologies to protect against unauthorized access, automated abuse, or malicious activity. While reasonable safeguards are in place, no electronic transmission or storage system can be guaranteed to be completely secure.

Users accessing the website agree not to attempt to disrupt, compromise, or reverse-engineer any part of the site or its associated systems.

Incident Response & Reporting

In the event of a suspected security incident involving customer information or service operations, ProlineGlass LLC will take reasonable steps to investigate, mitigate, and address the issue in accordance with applicable laws and contractual obligations.

Policy Limitations

This Security Policy is not intended to create contractual or legal obligations beyond those required by law. ProlineGlass LLC disclaims liability for events beyond its reasonable control, including but not limited to acts of nature, third-party system failures, or unauthorized actions by external parties.

Policy Updates

This Security Policy may be updated periodically to reflect changes in operational practices, legal requirements, or industry standards. Continued use of the website or services constitutes acceptance of the most current version